Refund Policy

At Zizzmedia, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. Below are our policies for refunds, exchanges, and damaged/defective products.

📦 Returns & Refunds

Eligibility

• Items must be returned within 14 days of delivery.

• Products must be unused, undamaged, and in original packaging (including tags and dust bags).

• Final sale items (marked "Non-Refundable") cannot be returned.

Process

1. Request a Return – Email service@zizzmedia.com with your order number and reason for return.

2. Receive Approval – Our team will verify eligibility and provide return instructions.

3. Ship the Item Back – Send the product to our warehouse (return shipping fees may apply).

4. Refund Issued – Once received and inspected, refunds will be processed within 5-7 business days to your original payment method.

Note: Shipping fees are non-refundable unless the return is due to our error.

🔄 Exchanges

Available Exchanges

• We offer size/color exchanges if the desired item is in stock.

• Exchanges must be requested within 14 days of delivery.

How to Exchange

1. Contact Us – Email service@zizzmedia.com with your order number and preferred exchange details.

2. Return the Original Item – Follow the provided return instructions.

3. Receive Your New Item – Once we process the return, we’ll ship the replacement (free shipping for exchanges due to Zizzmedia errors).

Note: If the new item’s price differs, we’ll either refund the difference or charge the remaining balance.

⚠ Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Report Immediately – Email service@zizzmedia.com within 48 hours of delivery with photos/video of the issue.

2. Fast Resolution – We’ll arrange a free return & replacement or issue a full refund.

3. Keep Packaging – Do not discard original packaging—it may be required for inspection.

❓ Frequently Asked Questions (FAQ)

1. How long does a refund take?

• Credit/Debit Cards: 5-7 business days after processing.

• PayPal/Bank Transfers: 3-5 business days.

2. Can I exchange an item past 14 days?

No, exchanges are only accepted within 14 days of delivery.

3. Who covers return shipping costs?

• Customer responsibility – For standard returns/exchanges.

• Zizzmedia covers – If the return is due to our error (wrong/damaged item).

4. What if my exchange item is out of stock?

We’ll issue a refund or offer store credit.

For any questions, contact us at:
📧 service@zizzmedia.com | 📞 +86 136 5986 5429

Thank you for trusting Zizzmedia—we’re committed to making your experience flawless! 💖